Please be kind to customer service employees. Here is an article that describes the veterinary field in the past 2 1/2 years. It has been hectic. We try to get patients in as quickly as possible and return calls and emails as efficiently as humanly possible. Many veterinary hospitals are being sold to venture capitalists Large corporate online pharmacies are also taking a large part of our time to verify prescriptions and approve with zero profit. We are privately and locally owned, which is very rare now. . So you get human beings who care, get to know you, and want to help you. So please try to be extra patient with our staff, who wear their masks all day so we can stay open for you. Please do not come in sick or without a mask. Help us stay open so we can help you too.